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    Never Forget 7-11

    July 10th, 2007

    For the past few years, I have been getting my gas from Citgo because it comes from Venezuela and not from the Mid-East or Africa. Yes, I know that Venezuela is still an OPEC member and that Hugo Chavez is far from an angel, but I still admire how he stands up to Geo. Bush.

    Normally, I gas up at the Citgo on Ivy. I like the fact that it’s a full-service station and that the attendant will wash my window and offer to check my oil. I tell my kids that this is what gas stations used to be like.

    A few days ago, I found myself going up 29 and in need of gas, so I pulled into the 7-Eleven on Hydraulic, for they also carry Citgo gas. Or they used to. After I could not get my Citgo card to work, I stepped into the store. The clerk told me that 7-Eleven as a corporation no longer carries Citgo gas because Chavez had  called Bush “the devil” at the U.N.

    “But that’s why I buy Citgo gas!”, I protested. The poor clerk was a little confounded by that answer and responded by trying to sell me a suspicious-looking meat product and a People magazine.

    I can think of no earthly reason to ever go to 7-Eleven again.


    The Pavilion Creep Speaks

    May 28th, 2007

    So there I was last Friday near the Freedom of Expression wall, gathering signatures for my City School Board run, when Henry Graff comes bounding up with a microphone and cameraman to ask my opinion about private boundaries on the east end of the mall.

    Up until a few years ago, the performance space at the east end of the mall was publicly-owned and the city would use the stage for free public concerts. The venue was cooperatively run by a coalition of local merchants called the Charlottesville Downtown Federation and it successfully brought attention and traffic to that end of the mall. The original Fridays after 5 usually featured great local acts and helped to showcase the best of Charlottesville.

    Charlottesville Pavilion Lobster TrapIn 2003, apparently due to declining sponsorship, the CDF began bringing in larger “name” acts and charging an admission fee. Two years later, the Pavilion was sold to a private promoter and our mall became home to the world’s largest lobster trap.

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    Inconceivable

    April 18th, 2007

    On August 1, 1966, twenty-five year-old Charles Whitman ascended the UT clock tower with a personal arsenal and, shortly before noon, began shooting tourists and passersby. He killed 15 people that day, including his wife and mother that morning, and wounded 31 others. It was a horrible crime that shocked a nation. More than twenty years later, I visited Austin and they were still talking about it.

    Two days ago, twenty-three year-old Seung-hui Cho walked through Norris Hall at VA Tech shooting students and faculty. He killed 32 people, including two early that morning in a student dorm. Once again, the nation is shocked, but we are no longer stunned. This spree shooting is simply the bloodiest and most recent in a line of memorable shootings.

    The worst thing about living in a post-Columbine world is that Columbines are no longer inconceivable. What was once incomprehensible has become comprehensible. For some disturbed souls, such incidents become challenges to out-Columbine Columbine.

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    How to Please an (ex) Customer

    April 18th, 2007

    Yesterday, I received a call from Don Gibson, Director of Sales for nTelos. He had read my blog entry detailing my odd episode with an nTelos retail manager that ultimately drove me to the competition. I had a very pleasant and informative chat with Don and I think we both concluded with a better understanding of each other.

    First, Don apologized on behalf of nTelos. Then he made it clear that he was calling just to discuss my experience, not to win me back as an nTelos customer. Then he apologized several more times, to the point where I found it a little awkward. For the record, the only reason I blogged about the incident in the first place was just to start a conversation about the implementation of senseless and annoying business policies, so receiving this call was quite a pleasant surprise.

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